Privacy Policy

Last updated: 15 January 2026

Introduction

EmberHorizon Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website emberhorizon.world or use our services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data We Collect

The data we collect from you may include the following categories of personal information:

• Contact Information: Name, email address, phone number, company name, and postal address
• Communication Data: Information contained in enquiries, messages, and correspondence
• Technical Data: IP address, browser type, device information, and website usage statistics
• Cookie Data: Information collected through cookies and similar tracking technologies
• Business Information: Details about your business needs, challenges, and requirements for our services

How We Use Your Information

We use of your data is based on legitimate business interests and your consent where required. We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support
• To deliver our business consulting services and maintain client relationships
• To send you relevant business communications and updates about our services
• To improve our website functionality and user experience
• To comply with legal obligations and protect our legitimate business interests
• To analyse website usage and improve our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract Performance: To provide our services and fulfil contractual obligations
• Legitimate Interests: For business operations, website improvement, and client relationship management
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With trusted service providers who assist in our business operations (subject to confidentiality agreements)
• When required by law, legal process, or regulatory authorities
• To protect our rights, property, or safety, or that of our clients or others
• In connection with a business transfer, merger, or acquisition (with appropriate safeguards)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Generally, we keep client data for the duration of our business relationship plus seven years for legal and accounting purposes. Marketing data is retained until you withdraw consent or request deletion. Technical and cookie data is typically retained for shorter periods as specified in our Cookie Policy.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for consent-based processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission, to protect your data in accordance with GDPR requirements.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please use the following contact information:

Complaints and Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Cyprus, this is the Office of the Commissioner for Personal Data Protection. You can also contact us directly to resolve any concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Company Information